Hemlock Hollow
Bear Den Suite


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Hemlock Life

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important things to know

Important things to know

  • Check-in between 4pm - 6pm
    • 20744 Mt. Downing Road #1 on the Map.
    • Checking in later than 6pm please call or email, if you are later than 6pm still check in at 20744 Mt. Downing Road at the store.
    Credit card required for the HOLD for the damage deposit — no exceptions.
    • Balance of booking due upon check-in.

    • Visa, Mastercard, AMEX, JCB, Debit or Cash only. No Cheques accepted.

  • Check-in non ski season — Please email estimated time of arrival so staff can check you in as the office is closed during the off season.

  • What's supplied?
    • Units are stocked with kitchen supplies, dishes etc.
    • We supply toilet paper, tea towels, dish cloths, paper towel, dish soap.
    • Firewood is included if your unit has a fireplace.
    • Pillow and Blankets
    If you are running out of any of these supplies please let us know, or if something is not working please notify us as soon as possible.

  • What to bring?
    • Sheets and towels, unless you rent them from us (limited supply).
    • Groceries (we have a small convenience store with milk, eggs, canned goods, drinks, snacks, smokes, etc.

  • During Check-out 11am
    • We ask that you please vacuum make beds and clean dishes.
    • Leave dish cloths and tea towels in the kitchen sink.
    • We clean and sanitize the bathrooms.
    • Garbage must be collected and placed in the bin located by the firehall on Laurel Road.
    • You may leave your returnable cans, bottles and we will recycle them.
    • We do not have a blue bin recycle service in Hemlock Valley.
    • Please leave any soiled bedding on the floor.
    • Please return all keys to Hemlock Hollow#1 on the Map

  • Be prepared
    • During the winter please wear proper footwear as it can be slippery.
    • Have chains for your tires or snow tires for driving conditions.
    • The road is plowed in the winter and you may encounter pot holes.

  • Parking
    • Parking is limited as the snow takes up most of the space please limit the amount of vehicles your group arrives in.
    DO NOT PARK or PLAY under the roofline(s) as snow and ice may fall and cause severe injury or even death if under the shedding roofs.

  • Cabins, Chalets, Condos and Townhouses
    • We are not a Hotel Chain, all units are individually owned.
    • Furnishings and contents are part of each units uniqueness.
    • Please respect the unit and leave it in the same condition

  • Wildlife and more
    • You may encounter bears, cougars, bobcats or other animals please be aware!
    Do not leave garbage outside as bears, dogs and birds will make a mess.
    • Mice love to hang out with people so please do not leave the doors open in the units

  • Weather
    • The most up to date weather website is Snowforecast.com
    • We do not refund for un-desirable weather conditions
    • Hemlock Hollow Weather Station and Webcam

  • Village info
    Molly Hogans is the pub (open during ski season only).
    • Children are allowed in the pub until 8pm.
    • The lodge has a cafeteria.
    • The convenience store is located at Hemlock Hollow#1 on the Map
    • Snowshoe trails are throughout the village.
    • Most units are less than a 15 minute walk to the lodge

  • Cell Service and Internet
    Sasquatch Resort Lodge has free Wifi.
    • Telus, Bell, Rogers and Virgin Mobile Cell Service and 3G or LTE Internet.

  • Cancellations
    All cancellations must be received in writing to info@hemlockhollow.ca 20 days prior to the arrival date, otherwise your credit card will be charged the full booking fee and taxes. A $30 administration fee will be charged for any cancellation. No refunds for no snow, undesirable weather, power outages or the "Resort" not being open.

    Resort Operations: Hemlock Resort is closed on Monday and Tuesday excluding holidays, to see oprational days please check thier website: Sasquatch Resort

  • Policies
    Booking Condo A or B: A "Form K" (Notice of Tenant's Responsibilities) must be signed upon check-in. To familiarize and abide by the bylaws. (Bylaws will be supplied in each unit)

    Maximum Occupancy: The maximum number of guests is limited to the number of guest the chalet states it will sleep.

    Minimum Stay: All Chalet rentals require a 2 night minimum stay unless otherwise stated. Longer minimum stays may be required during holiday periods.

    Deposit: 50% Payment to hold a chalet with the balance due upon arrival. $500 Damage Deposit on a credit card is due upon arrival. Lost key charge is $100 to cover re-keying the locks.

    The deposit is for security and is a HOLD on your card of 4 days of the Checkout Date provided no deductions are made due to:
    i. damage to the property or furnishings;
    ii. dirt or other mess requiring excessive cleaning; or
    iii. any other cost incurred by Homeowner due to Guest’s stay.